FIELDCONNECT INTEGRATION
FieldConnect Service Software For Microsoft Dynamics GP
Pros use Dynamics GP to streamline business processes, integrate with other systems, generate reports, and improve overall business intelligence. FieldConnect service software integrates natively with GP to provide functionality for the techs and service staff to create the perfect operations synergy.
AN EXTENSION OF DYNAMICS GP
Field Service Management Software for Microsoft Dynamics GP
Microsoft Dynamics GP (formerly known as Great Plains) is an enterprise resource planning (ERP) software that helps businesses manage their finances, inventory, and operations. It is primarily designed for small to mid-sized businesses and offers modules for financials, supply chain, and human resources.
FieldConnect is a Field Service Management (FSM) Software that saves data directly to the Dynamics GP database. Your service offering is a core component of your business – it has a significant impact on revenue and customer relationships. Running field service operations also requires integration with customer data and service history, which is difficult if your business and field service management platforms are separate. Enter FieldConnect, the solution that elevates your business operations to a new level.
Extend the Life of Dynamics GP With FieldConnect Service Software
If you’re using MS Dynamics GP as your ERP suite, then FieldConnect is the perfect choice to fully digitize and integrate your field management operations. FieldConnect features real-time integration with MS Dynamics GP.
FieldConnect has robust integration with MS Dynamics GP’s features, allowing you to reduce the tedium of manual data entry and free up time and resources for serving your customers.
With FieldConnect and MS Dynamics GP, your team can do away with the old workflows, manual timesheets, and complicated work orders. By integrating a powerful field service management platform directly with your ERP/accounting system, you also:
- Eliminate the risk of human error
- Reduce duplicated entries
- Gain insights and analytics into your business processes
How Data Flows Between FieldConnect and MS Dynamics GP
FieldConnect extends Dynamics GP to transform your service-based business processes at every step, from initial service scheduling to work order completion and account billing.
Benefits of Adding FieldConnect Service Software to Dynamics GP
Dynamics GP Features:
- Financial management
- Supply chain management
- Human resources and payroll
- Project accounting
- Inventory and order processing
- Manufacturing
- Field service management
Dynamics GP Advantages:
- Wide range of built-in modules
- Strong financial management capabilities
- User-friendly interface
- Available as a cloud-based or on-premises solution
- Large user community and extensive support resources
Advantages of Combining FC Service Software with Microsoft Dynamics GP:
- Scheduling and Dispatching
- Mobile Work Order Management
- Customer Service Support
- Vehicle Asset Inventory Management
- Online Customer Service Portal
- Quality Assurance
Job Function Efficiency Gains by Combining FieldConnect Service Software with Microsoft Dynamics GP:
- Dispatcher/Scheduler
- Customer Service Reps
- Service Coordinator
- Field Technicians
- Office Manager
Improving Productivity And Efficiency Of Field Service Administration Processes
FieldConnect provides your business with a fully-featured field service solution that connects to Dynamics GP at every step. With this integration, MS Dynamics GP becomes a full field service management platform that automatically synchronizes every service order, invoice, quotation, timesheet, and inventory request with FieldConnect.
FieldConnect automatically includes service orders in accounting and handles technician timesheet entry in real time. This does away with the old method of independently recording on paper or an informal digital document, then manually inputting each timesheet into the payroll system.
Managers are also freed up by the automation and convenience of this integration. Using FieldConnect can save as much as two hours per manager, thanks to direct recording of technician billables into FieldConnect, and synchronization with Dynamics GP.
Empowering Technicians With Instant Access To Relevant Data
Field service technicians are accustomed to the inefficient back-and-forth communication with the office whenever they need to request information or order parts.
With FieldConnect and its integration with MS Dynamics GP’s database, you eliminate the middleman – empowering technicians with the information they need at just the touch of a button. They can request site history, customer information, and details about past service requests. They can also request the inventory status of parts and equipment that they’ll need for a site visit, then order them as necessary.
FieldConnect supports multiple devices and platforms, allowing technicians to access what they need, whether they’re on their phone, laptop, or tablet. It even allows them to work at locations with poor connectivity – FieldConnect will cache all changes and synchronize them with the central database once connectivity is restored.
A Day In The Life Of A Field Service Technician
