Customize Viewpoint Spectrum for Improved Field Service Management
Eliminate Duplicate Data Entry, Outdated Time Sheets and Improve Workflows with FieldConnect
With FieldConnect and Viewpoint Spectrum, there is no longer any reason for your field service team to use outdated time sheets and work order workflows that make your company noncompetitive. You add insights and efficiency and eliminate duplicated data entry when your mobile field service solution integrates with your ERP/Accounting system.
Track Time
Track billable hours to the minute
Locate Technicians
Validate technician time-on-site with GPS
Use Any Device
Works with any mobile and desktop devices
Eliminate Paper
No more manual time cards
Simplify supervision and reduce billing disputes
How FieldConnect Integrates With Spectrum For A Complete Field Service Solution
FieldConnect offers a mobile field service solution that extends the Viewpoint Spectrum Work Order Module. It transforms your field service process productivity, from initial service scheduling to work order completion and account billing.
A Day In The Life Of A Field Service Technician
Solution Features
Schedule & Dispatch
Validate technician time-on-site with GPS
Customer Portal
Online customer portal with easy support
Eliminate Paper/Attach Files/Forms
No more manual time cards
Track Time
Track billable hours to the minute
Use Any Device/Easy to Use
Works with any mobile and desktop devices
Get Paid Faster/Invoicing on-Demand
Frequently Asked Questions
How long does it take to sync remote devices to the back offices with FieldConnect?
FieldConnect syncs wirelessly with your back office in real time. So, when your field service technicians can update account histories and billing logs, the data syncs to MS Dynamics 365 Business Central right away. Technicians do not need to visit the office, and nobody has to wait for a batch syncing schedule.
What if there is no wireless connection, do my techs have to stop working?
Your technicians can work offline or at sites with poor wireless reception. FieldConnect will sync once it reestablishes the connection.
Are there restrictions on mobile hardware and software I can use with FieldConnect?
With FieldConnect, your choices are not limited to specific mobile hardware and software, you can work with your preferred equipment brands and vendors.
Are there any manual processes involved in connecting to the back office?
FieldConnect’s solution integrates directly with MS Dynamics 365 Business Central, delivering real-time integration between Field Service and accounting. It eliminates all manual processes such as double entry of information, which ensures accurate and up-to-date reporting.
Can FieldConnect help me increase the capacity of my field service division without adding personnel?
With a mobile field service solution from FieldConnect, you can add more service calls without adding more field service technicians and supporting staff.
We had a disappointing change-management experience in the past. How steep is the FieldConnect learning curve?
FieldConnect is easy to learn and use, improving field technician adoption, making the time and material capture process simple, and eliminating inaccuracies and errors.
Want To Know More? Let’s Talk.
Take the next step and find out how FieldConnect accelerates a field service businesses like yours. Contact FieldConnect to schedule a demo or find out how our solutions bring new operational efficiencies, lower costs, and better outcomes.
