FieldConnect Integrates Mobile Field Services for Service 1st, Achieving Fast Invoicing

Service 1st has operated since 1986 to provide commercial and property plumbing and HVAC work for all of Southern California. Prior to engaging FieldConnect, Service 1st had their field technicians fill out paperwork orders, which they returned to the office whenever convenient. In some cases, technicians waited weeks to return paperwork. The negative impact of delayed paperwork on billings caused Mark Bucher, Service 1st CEO, to investigate the market for a mobile solution that integrated with their accounting system. Mark chose FieldConnect to integrate with Sage 300 CRE and eliminate the paperwork delays. FieldConnect’s mobile work order completion tools did just that. Service 1st was also able to eliminate invoicing delays once all of the field techs were trained and operational. “We’re satisfied with the mobile products and how they speed up our service invoicing process,” says Mark. Mark was particularly satisfied with the delivery of FieldConnect’s software. Having used FieldAccess and FieldDirect for more than a year, Mark said, “I’ve purchased software for many years, and I was delighted to find that FieldConnect works exactly the way I expected it to work.”