Field Service Management. Mobile Workforce Management. Work Order Management System.
The solutions go by different terms, but essentially seek to do the same thing – streamline the deployment and increase the efficiency of technicians in the field, while linking their job information to office systems for faster invoicing and improved management visibility.
These systems address those needs for a variety of service-oriented companies – Heating & Air Conditioning, Electrical Contracting, Roofing, and Fire & Safety, among others. How do these field service solutions address the needs of these organizations? The following video provides a quick overview of how these systems work, at a high level, providing a starting point for the technical journey that eventually leads to cutting-edge concepts such as Artificial Intelligence (AI) and the Internet of Things (IoT).