Create a comprehensive view of all of your business metrics.
With FieldConnect, your day-to-day business activities are captured in a powerful business management system. Get an up-to-the-minute view into Operations without taking your leadership off task. Tap into aggregated data and information to identify trends, improve efficiency, and use your enhanced visibility to make meaningful improvements.
Overcome the challenge of Integrating different systems.
Preserve the technology investments that you’ve already made by incorporating solutions based on agile, cloud-based capabilities. FieldConnect is built for a cloud environment and leverages the interoperability of an agile development approach. Integrate field operations with back-office applications for an end-to-end solution.
Compete better in the technological age.
With more and more information available to influence customer buying trends, compete more effectively with FieldConnect. Differentiate your company by enabling consistent performance across all the functions in your organization.
Customers are looking for exceptional service levels. Deliver an awesome customer experience, increase satisfaction, and keep them coming back!
Give your field service technicians the tools they need to make every customer engagement a positive one. From having the right materials to arriving as scheduled, your first-time fix rate will ensure a quality customer experience.
Many customers today want to leverage technology to initiate service, schedule a service call, and have predictability as to when a technician will show up. We provide a portal that allows them to take control and get things done.
FieldConnect allows you to engage customers through a customer portal, empowering them and enhancing their view of your service levels.
Additional service opportunities show up on-site. Empower your field service technicians to quickly and accurately quote additional work while they’re still at the job site.
FieldConnect creates exceptional customer experiences and empowers field employees to grow the value of your customer accounts by enabling quick and accurate quoting of additional work, while they’re still at the job site.
Your most experienced technicians have the most hands-on knowledge. Capture and leverage that knowledge base and preserve one of your most valuable assets.
Capture the knowledge embodied by your most experienced employees and allow knowledge transfer to newer employees. FieldConnect provides a comprehensive view of account details so that even a first-time visit feels like they’ve been there.
New entrants into the HVAC technician role are more tech-savvy than ever. The systems and technology you use can make you more attractive as an employer. You are providing the technology that will allow for mutual success.
New employees in these roles are comfortable with mobile devices and technology advancements. FieldConnect is an easy-to-use solution that enables this new generation of field technicians to work smarter.
Paper-based systems won’t cut it anymore. Enable processes that eliminate error-prone paperwork, add business automation, and keep technicians working on the job at hand.
FieldConnect eliminates the paper chase, provides an established process that ensures consistency, and makes sure a technician’s time is being used effectively.