Company Overview
Founded in 2002, FieldConnect maximizes customer satisfaction and profit per field technician by managing real-time service call information to all service stakeholders: customers, technicians and dispatchers.
Our open, web-based solutions integrate seamlessly with Sage Timberline or MS Dynamics service management software to deliver a superior field service mobilization solution.
We improve field technician profitability by eliminating paper and manual errors, automating route planning and vehicle/equipment tracking as well as empowering field technicians with up-sell and cross-sell capabilities.
We improve customer satisfaction by providing online self-service status checking and service call self-initiation.
Maximize field service profitability
Improve field technician profitability by eliminating paper and manual errors, automating route planning and vehicle/equipment tracking as well as empowering field technicians with up-sell and cross-sell capabilities. Improve customer satisfaction by providing online self-service status checking and service call self-initiation.
Connect Technicians
You can no longer tolerate missed parts or lost paperwork. You need to accurately track billable time and parts accurately at the point of service.
Empower Customers
You need to provide customers real-time service call information, build loyalty and win new business. You need to reduce service delivery costs with real-time 24/7 self-service access to open and track detailed service call information.
Track Your Fleet
You need to track vehicles in real-time in order to get the closest available qualified technician to a critical customer call location increasing the accuracy of arrival time to meet customer commitments.
FieldConnect is a Microsoft Certified Gold Partner and a Sage Timberline Silver Development Partner. Additionally, it's products have been tested by Verites.
The FieldConnect family of products, FieldAccess, FieldDirect and FieldLocator, have been designed and developed by field service engineers to address several significant issues facing field service companies today.
